Frequently Asked Questions

When will my order ship?

All items ordered will require a minimum of 2 weeks for processing and additional time for delivery depending on location and time of year. We will do everything we can to help your items in a timely and error free fashion.
 

Where is my tracking information? 

When your order ships, tracking information will be available on your "Order History" page (the link is located in the upper right corner of the web page). You must be logged in to view your order history. 
 

What do I need to provide for co-branding?

In order to provide you with the best quality products and reproduction of your logo, you will need to send us your logo in a vector format in 1 color.  If you need your artwork converted to meet the silkscreen or embroidery process, a one time art and set up fee of $150 will be required. Please contact customer support at Marketing@IBroof.com or call us to help you get the items the way you need them.

Can I change artwork placement on an item?

As much as we would like to customize anything in here your way - we are limited to our suppliers and decorating guidelines for each garment or tool. If you see an item and want it decorated different - we can try to accommodate as best as possible.  Please note ANY variations from the categories provided will result in additional cost or fees to complete.
 

What size should I order?

All polo shirts fit generally to size. If you are looking for a slim fit - a one-size down may work best. The selected dress shirts fit to size. T-Shirts for IB only have a slight tailor to them and are soft, light-weight cotton or blend.  Safety T-s are standard fit.
 

Are womens' versions available?

Where designated - there is a womens’ version available of each gear item not pictured and tailored for women.
 

Where can I find more information?

If you have any questions, concerns or details you need to clarify, we are always glad to speak with you.  Please contact Marketing at IB Roof Systems at 800.426.1626